Front Office Porter at Umodzi Holdings Limited

Umodzi Holdings Limited (UHL) is a prestigious domestic brand under the name ‘Umodzi Park and Resorts’ (UPR), situated in the heart of Malawi’s capital city, Lilongwe. UHL is a 100% Government-owned company that boasts properties like the Bingu International Convention Centre (BICC), a five-star hotel, and the Presidential Village, which offers world-class accommodation and office rental facilities.

UHL is inviting applications from energetic, result-oriented, and suitably qualified Malawians within the organization to fill the following vacant positions:

Job Title: Front Office Porter

Reporting to: Front Office Manager

Key Responsibilities:

• Escort guests to their rooms upon check-in, ensuring a warm and professional welcome.
• Assist guests with luggage handling, including carrying or trolleying luggage to and from rooms during check-in and check-out.
• Provide clear and concise information to guests about room facilities, amenities, and how to operate in-room equipment.
• Safeguard guest luggage when placed in storage, ensuring proper labelling and handling to avoid damage or loss.
• Efficiently organize and maintain the luggage storage area in accordance with hotel procedures.
• Offer accurate and helpful information about hotel services, facilities, and local attraction as needed.
• Respond to guest inquiries promptly and courteously, ensuring an excellent guest experience.
• Collaborate with the front office team to provide seamless and efficient service to guests.
• Assist in maintaining the cleanliness and organization of the lobby and guest areas.

Qualification and Experience

• MSCE or Certificate in Front Office Management
• Fluent in English (speaking, reading, and writing) to communicate effectively with guests and colleagues.
• Strong interpersonal and communication skills to engage with guests professionally and courteously
• Physically fit to handle luggage and perform related duties.
• A friendly, approachable demeanour with a focus on guest satisfaction.

Method Of Application

Interested candidates who meet the above qualifications and experience are invited to submit their applications, including an updated resume with three traceable referees and a cover letter outlining their suitability for the role.

Applications should be addressed to:

The Chief Executive Officer

Umodzi Holdings Limited

P.O. Box 31489,

Lilongwe 3, Malawi.

Umodzi Holdings Limited is an equal-opportunity employer and encourages applications from all qualified individuals, regardless of gender, race, or background. Only shortlisted candidates will be contacted for further processing.

Deadline for Application: 27th December, 2024

[email protected]