Receptionist at Umodzi Holdings Limited

Umodzi Holdings Limited (UHL) is a prestigious domestic brand under the name ‘Umodzi Park and Resorts’ (UPR), situated in the heart of Malawi’s capital city, Lilongwe. UHL is a 100% Government-owned company that boasts properties like the Bingu International Convention Centre (BICC), a five-star hotel, and the Presidential Village, which offers world-class accommodation and office rental facilities.

UHL is inviting applications from energetic, result-oriented, and suitably qualified Malawians within the organization to fill the following vacant positions:

Job Title: Receptionist

Reporting to: Front Office Manager

Key Responsibilities:

• Efficiently check guests in upon arrival and ensure a seamless check-out process at departure.
• Verify and process guest documentation, payment methods, and reservations.
• Accurately maintain and manage guest room accounts, ensuring all charges are correctly recorded.
• Resolve billing queries promptly and professionally.
• Uphold the hotel’s standards by following all established front office procedures and guidelines.
• Provide outstanding service to guests, addressing their needs and enhancing their experience.
• Operate the hotel’s Property Management System (e.g., Opera) to manage reservations and guest accounts efficiently.
• Maintain accurate records and utilize computer systems for communication, room allocations, and reporting.
• Respond to telephone inquiries, redirect calls, and provide accurate information about the hotel and its services.
• Proactively assist guests with special requests, ensuring clear communication across departments.

Qualification and Experience

• A Diploma in Hospitality Management from a recognized institution.
• Proficiency in hotel management software, with knowledge of Opera or similar systems considered a significant advantage.
• Strong computer literacy, including familiarity with Microsoft Office applications.
• Fluent in English (speaking, reading, and writing), with the ability to communicate professionally and effectively with guests and colleagues.
• Strong interpersonal and customer service skills, with a focus on creating a welcoming and positive guest experience.
• Previous experience in a front office or similar role within a 4- or 5-star hotel environmentis highly desirable.

Method Of Application

Interested candidates who meet the above qualifications and experience are invited to submit their applications, including an updated resume with three traceable referees and a cover letter outlining their suitability for the role.

Applications should be addressed to:

The Chief Executive Officer

Umodzi Holdings Limited

P.O. Box 31489,

Lilongwe 3, Malawi.

Umodzi Holdings Limited is an equal-opportunity employer and encourages applications from all qualified individuals, regardless of gender, race, or background. Only shortlisted candidates will be contacted for further processing.

Deadline for Application: 27th December, 2024

[email protected]