Restaurant Supervisor at Hotel Victoria

Job Title: RESTAURANT SUPERVISOR
Location: Hotel Victoria Blantyre
Job Type: full time
Duration: on a rolling basis

Job Summary:
We are seeking a dedicated and experienced Restaurant Supervisor to join our team. The ideal candidate will assist in managing daily operations ensuring a high standard of food quality, service, and customer satisfaction while helping to foster a positive work environment for staff.

Key Responsibilities:

• Daily Operations: Assist in overseeing the daily operations of the restaurant, ensuring efficiency and
• Staff Management: supervise consistency in service and food quality coordinate the work of dining room staff, providing training, guidance, and support to create cohesive team environment.

• Customer Service: interact with guests to ensure a high level of customer satisfaction. Handle any complaints or issues promptly and professionally.
• Inventory Control: assist in ordering supplies and maintaining inventory levels to ensure the restaurant runs smoothly without interruption.
• Quality Assurance: Monitor food presentation and quality, adhering to safety and hygiene regulations.
  Ensure that all food preparation meets our standards.
• Sales and Promotions: Support the manager in implementing marketing strategies to attract new customers and retain existing ones.
• Team Collaboration: Work closely with kitchen staff to communicate special requests and dietary restrictions, ensuring that service is seamless.
• Reporting: Help in maintaining records of sales, customer feedback, and employee performance to assist the management in making informed decisions.

Qualifications:

• Diploma or Degree in Hospitality management or its equivalent from a recognized institution.
• Previous hotel experience is preferred.
• Fluent in English, additional languages are a plus.
• Proficient in Opera Hotel Management software and Microsoft office suite.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to handle multiple tasks.
• Ability to work flexible hours, including weekends and holidays.

Method Of Application

If you believe that you meet these requirements, please send your Curriculum Vitae and accompanying certificates to the following email: [email protected].