Reservationist at Crossroads Hotels

VACANCY ANNOUNCEMENT 

RESERVATIONIST

Applications are invited from suitably qualified and experienced individuals to fill the vacant position of a Reservationist. 

RESPONSIBILITIES:   

• Ensure accurate information is provided to clients with respect to all products including accommodation, conference and banqueting.
• Inform and ensure that guests are aware of their mode of payment.
• Giving answers to enquiries by clients and advising them accordingly regarding bookings and reservations.
• Making arrangements for clients’ travel programs.
• Ensuring that clients have access to various services without a hitch.
• Relationship building with all our customers by developing a proper database.
• Assist in creating promotions to increase revenues and room occupancies.
• Communication with management to show that revenues and booking rates are being maintained efficiently is a must.
• Take a waiting list, if we are fully booked.
• To collect and follow up LPOs (Local Purchase Orders), and ensure that the Front office Shift Leader are aware of them.
• To manage bookings and keep accurate records to ensure that all accommodation and conference and banqueting rooms are filled whenever possible.
•  To work closely with the Sales Team to change room rates depending on seasonal demands and revenue requirements.
• To ensure that sales strategies are adaptable to changing conditions.
• To keep accurate records of bookings on the hotel reservation system and forecast likely revenue streams.
• To compile the following weekly Forecast of accommodation & functions on a monthly basis.
• To at all times be acquainted with and adhere to the emergency and evacuation
• To carry out any other duties as may be required from time to time by management.
• Trouble shoot & problem solve within given parameters.

KEY SKILLS AND ATTRIBUTES

• Diploma in hospitality management or a certificate with at least 2 years’ experience
• Or a Certificate in Front Office Operations with 5 years’ experience
• Must be computer literate with good working knowledge of Microsoft Office Word and Excel.
• Good interpersonal skills
• Good command of the English language (both written and spoken)
• Self-starter and able to work with minimum supervision.

Method Of Application

Candidates who meet the above requirements should submit applications, curriculum vitae and copies of certificates before Wednesday, 25^th September, 2024 to:

The Human Resources Officer

Crossroads Hotels Blantyre

Crossroads Mall

Glyn Jones Road

Blantyre.

Email: [email protected]

Cc: [email protected]

Only shortlisted candidates will be contacted.