Field Operations Officer at BURN

About the role
Burn is looking for a Field Operations Officer in Malawi who will play a crucial role in supporting and facilitating the efficient functioning of the field operations team.Duties and Responsibilities 

• Inventory Planning & Management: Lead inventory planning and management efforts in the country; design and develop appropriate processes and procedures to optimize inventory levels and controls across the network of warehouses and stockist points. Build a network of regional warehouses and stockist points from scratch.
• Inbound Logistics: Manage all clearing and importation of finished goods (and potentially ‘CKD’ kits) from Kenya and China.
• Outbound Logistics: Ensure seamless transfer of stock from the central warehouse to the network of regional warehouses and stockist points.
• Aftersales: In collaboration with the Management team, design and develop the Aftersales strategy. Build and manage the call centre and network of repair stations from scratch.
• Team Management: Build and manage a team of warehouse officers and support staff.
• Collaboration: Be an organizer and go between Finance, Admin, and other support functions.
• Reporting: Produce analytical reports for the Management team on the performance of operations.
• Monitoring of Trade Regulations: Stay updated with trade regulations about cooking appliances. Closely monitor any changes in tax/ duty and escalate accordingly.

Skills and Experience

• 2+ years of B2B and B2C sales and operations experience.
• 2+ years of supply chain management experience (demand, supply, and inventory planning) preferably in an environment of finished goods; parts and kits would be a plus.
• 1+ years’ experience importing goods into and working with customs.
• 1+ years’ experience building and managing a network of warehouse and stockist points.
• Excellent written and verbal communication skills
• Strong analytic/number-crunching background supported by excellent graphical presentation skills.
• Strong leadership skills.
• Experience managing ‘Know Your Customer (KYC) programs; develop incentives to ensure the return of end-user data in both B2C and B2B settings
• Working relationships with a range of stakeholders inside the Customs
• Experience managing a team of direct sales agents.
• Bachelor’s degree from a university (master’s degree / MBA is a plus)
• Experience working on carbon offsetting projects, preferably with a focus on renewable energy products.

              Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees)