Head of Sales at Mukuru

Are you a sales leader with a passion for driving success and exceeding targets? Join us as the Head of Sales and take charge of our national person-to-person sales initiatives! In this high-impact role, you’ll be the visionary behind our sales strategies, leading a top-performing team to achieve remarkable results in our money transfer services. Reporting directly to the Country Manager, you’ll shape and execute a dynamic national sales strategy, inspire and develop regional sales teams, and elevate our brand’s presence with cutting-edge marketing efforts. If you’re ready to lead with innovation, mentor a driven team, and make a lasting impact, we want to hear from you!

Duties and Responsibilities (Include but are not limited to):

Formulating and Implementing Sales Strategy

• Coordinates the implementation of sales and brand strategy in-country.
• Understands sales performance metrics and uses data to identify trends, optimize strategies, and inform decision-making.
• Leads activations and drives marketing campaigns in country.
• Develops a sales approach, scripts, and messaging for a campaign.
• Takes custodianship of the Mukuru brand and maintenance of that standard.
• Engages with potential and existing customers to advise on and provide product support.

Sales Team Management

• Conducts periodic audits of sales agent sites.
• Provides guidance and support to Regional Sales Supervisors and Area Leads in the execution of their duties.
• Liaises with HR and Sales Department Management to resolve any staff issues.
• Solves escalated queries.
• Facilitates training for new and existing sales staff in line with business requirements.

Monitoring Agent Performance and Coaching Towards Stretch Goals

• Monitors individual team members’ performance and targets.
• Leads weekly team meetings to discuss product performance.
• Coaches the sales supervisors towards stretch goals.
• Carries out inspections of sales agent operating sites.
• Conducts periodic country tours of agent sites.
• Conducts brand audit of partner and vertical sites.

National Sales Budget Management

• Develops and monitors the budgets for sales activities and marketing material.

Generate Daily, Weekly, and Monthly Sales Reports

• Generates and submits reports to the Country Manager on sales and marketing opportunities and activities.

Manage Own Professional and Self-Development

• Attends monthly KPI meetings with Line Manager.
• Completes all required compliance training and assignments.
• Attends all required training.

Key Requirements

• Grade 12 or equivalent
• Bachelor’s degree or Advanced Diploma
• Professional certification in marketing
• 4 years experience in Sales
• 1 year supervisory experience
• Knowledge of KYC guidelines
• Knowledge of how to generate marketing collateral
• Knowledge of Mukuru products and services
• Knowledge of regulatory and operational context
• Knowledge of customer service

Additional Skills

• Initiative
• Conceptual abilities
• Professional expertise
• Results and goal orientation
• Teamwork
• Systematic approach