Latest jobs in Malawi

Community Health Worker Supervisors (9 Positions) at Premiere Urgence International (PUI)

Premiere Urgence International (PUI)

Community Health Worker (CHW) Supervisors (9 Positions)

Job Code : CHW2024mw301

Position : Community Health Worker (CHW) Supervisors

Duty Station (s) : Mzuzu (2), Lilongwe (4), Blantyre (3)

Reporting to : Program Director

Premiere Urgence International (PUI)

CONTEXT

Premiere Urgence International (PUI) is a non-governmental, non-profit, non-political and non-religious international aid organization. Our teams are committed to supporting civilians’ victims of marginalization and exclusion, or hit by natural disasters, wars and economic collapses, by answering their fundamental needs. Our aim is to provide emergency relief to uprooted people in order to help them recover their dignity and regain self-sufficiency. The association leads in average 200 projects by year in the following sectors of intervention: food security, health, nutrition, construction and rehabilitation of infrastructures, water, sanitation, hygiene and economic recovery. PUI is providing assistance to around 6 million people in 20 countries – in Africa, Asia, Middle East and Europe.

Premiere Urgence International opened its mission in Malawi in the beginning of 2020 after identification of crucial humanitarian needs. Thanks to CDC (Centre de Crise of the Ministry of Foreign Affairs of France) and ECHO funding. PUI started providing humanitarian assistance for the most vulnerable population located in some districts of Northern, Central and Southern of Malawi. PUI provides aid on both sides of the contact line in order to ensure neutrality and equity.

JOB SUMMARY

The Community Health Worker (CHW) Supervisor provides supervision, coaching, and direct support to the CHW team. The CHW Supervisor provides leadership to other CHWs through training, mentoring, and case conferencing. The CHW Supervisor carries a limited caseload and supports patients and their social and health needs to navigate and access community resources, social services, and medical systems. This role collaborates both internally and externally and will partner cross functionally with team members including medical providers, social workers, and case managers. The CHW Supervisor demonstrates an advanced level of communication and interdisciplinary collaboration, professionalism, and systems-based thinking with an emphasis on the importance of patient-centered care, education, and organizational involvement to meet the team’s identified goals. The CHW Supervisor will effectively communicate feedback and provide ongoing coaching and mentoring to staff while supporting a learning environment to advance team skills and promote professional development.

MAJOR RESPONSIBILITIES

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  1. Community Health Worker Subject Matter Expert:

  • Act as a subject matter expert on CHW program workflow and care model, providing leadership, guidance, and best practice techniques to CHW staff.

  • Carry a personal patient caseload. Conduct social determinants of health interviews with patients to identify needs and document appropriately

  • Develop a plan to address moderate and high social determinants of health and health equity needs.

  • Assist patients with problem-solving barriers to health stabilization by identifying, locating, connecting to, and navigating needed community and medical system services.

  • Link clients to and inform them of available community resources.

  • Teach clients the knowledge and skills needed to obtain care (empowerment).

  • Actively build individual/client, community, and team capacity.

  • Be a spokesperson and advocate for clients when they are unable to speak for themselves.

  • Serve as a lead community representative by attending community coalition and workgroup meetings, making presentations on behalf of the programs and fostering collaborative relationships with community partners, community resources, health plans, and providers.

  1. Leadership and Human Resources Management:

  • Promote growth of Community Health Worker team members in areas of patient-centered care, education, and cross organizational care.

  • Provide continual coaching support and guidance in promoting adherence to the CHW Care Model and other evidence-based practice.

  • Lead onboarding, orientation, and training of CHW staff.

  • Assign incoming patient referrals and monitor volume of referrals assigned to CHW staff.

  • Ensure employees have the needed tools and resources to achieve goals and ensure compliance.

  • Work closely with Program Director on day-to-day program operations.

JOB REQUIREMENTS

Education

Academic Diploma in Public Health, Environmental Health, Social Work, Community Development, Human Services, Education (Humanities), or related field. Candidates with Bachelor’s Degree will have an added advantage.

Required Skills, Knowledge, and Abilities

  1. Work history demonstrating increasing levels of supervisory responsibility

  2. Ability to communicate effectively with and relate to individuals from various economic, social, and cultural backgrounds

  3. Knowledge of community health worker and team-based care

  4. Assessment and evaluation skills

  5. Ability to work independently while collaborating effectively as a team member with other health professionals

  6. Ability to navigate systems and coordinate patient care

  7. Willingness to learn new models and modalities

  8. Excellent verbal and written communication skills

  9. Demonstrate a professional demeanor

  10. Able to work in less well-defined or structured situations and comfortable with ambiguity and change

  11. Willingness to approach problem solving with a creative approach

  12. Computer skills and ability to navigate databases and software programs for patient documentation and tracking

Method Of Application

Interested candidates who meet the above criteria, should send their resumes with names and contacts of THREE TRACEABLE REFEREES and a motivation cover letter electronically not later than 31st August, 2024 to: [email protected]. DON’T attach academic qualifications as they will be required during the interviews. Applications will be scrutinized on rolling basis, applicants are therefore requested to apply early. Only shortlisted candidates will be contacted.

Successful candidates are expected to start working on 1st October, 2024, and relocation allowance and transportation will be provided.

Duly note that Premiere Urgence International (PUI) does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Premiere Urgence International (PUI) is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment.