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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Estates
Main purpose of job:
The Estates Manager is a very important role in the effective management of the British High Commission office and the residences it uses to accommodate UK based staff. It is important that the post holder provides strong leadership to the Estates Officer and the maintenance team, and equally strong support to the Head of Operations Delivery in the management of the Estate and in accounting for expenditure incurred in its running.
Roles and responsibilities / what will the jobholder be expected to achieve?:
General responsibilities
Estates management
Ensure housing is provided on arrival, prepared to a good standard and fully equipped, and in line with the FCDO local housing policy; disseminate the policy to staff before they arrive and respond
Manage leases of HMG properties and renewing at appropriate times.
Proactive and reactive maintenance and building works (and associated contract management)
Support on Health and Safety issues (including building standards, work station assessments and fire wardens); ensure security company has up-to-date names of residents of properties and their contact numbers; ensure Residents have emergency numbers for security company and medical facilities, as well as key Corporate Service personnel; organise regular testing of water supplies to residences and the office
Reviewing state of furniture and housing packs and providing reconditions on replacement
Oversight of Service Request System (Service Portal) for the Estates team on the work requests
Prompting and reviewing instant feedback from customers of the estates/maintenance service
Provision of evidence for KPIs in the first week of the month
Act as a Post Housing Committee secretary
Act as H&S Compliance Officer and oversee H&S issues in the office.
Organise required H&S training and present Post wide H&S briefings.
Oversight of the Estates Technical Works Group.
Procurement and finance
Advice on supplier selection, service level agreements and management.
Approval of requisitions within approved limits
Use of GPC for procurement under £3,000 in value, and of the local debit card
Preparation of requisitions for goods and services under £10,000 in value
Corporate
Assist Head of Operation Delivery/CSM in establishing/updating policies and procedures and their implementation to ensure cost effective management.
Resources managed (staff and expenditure):
Line Management responsibility of 2 employees
Strong organizational and management skills
Experience in and time management to ensure services are delivered to UK quality standards
Excellent customer service, interpersonal and communication skills. Willingness to listen and respond to complaints, and resolve concerns from customers
Solution focused with a “can do” positive attitude
Good IT skills, including using word and excel and other software programmes
Strong staff management skills and able to effectively prioritise, with a proven ability to work under pressure with limited supervision
Skilled at working within a team-oriented, collaborative environment. Able to work effectively and supportively with colleagues, both individually and in teams
Keen attention to detail
Professionally recognised qualification in Estates field
Professionally recognised qualification in Construction, Engineering, Quantity Surveying will be an added advantage
Experience of working in similar role in other missions or international organisation
Staff management experience
Experience in Estates management is essential
Minimum 2 years’ management experience
Communicating and Influencing, Making Effective Decisions, Managing a Quality Service, Seeing the Big Picture
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